Flow Manager

Service Description

The Flow Manager course is focused on teaching the essentials of managing and improving the flow of customer-valued work. This course provides practical skills for tracking and enhancing delivery, ensuring faster and more predictable customer outcomes. By learning to identify customer requests, track work in progress, and measure flow efficiency, Flow Managers become the backbone of agile delivery—keeping work moving and helping teams prioritize “finishing” over “starting.” This course also introduces foundational flow metrics, such as time-to-delivery, which are critical to aligning team efforts with customer needs. Designed to fill a gap often seen in team-level agility, Flow Manager training empowers Agile professionals to manage delivery beyond a single team and make a meaningful impact on overall business performance. You will learn how to design a Kanban system and initiate evolutionary change with Kanban. You will learn the basic concepts of flow, pull, and collaborative improvement. You will also learn how to become faster and more responsive through better risk management and governance. You will gain practical insights on how to understand your systems of work so that you can implement or improve Kanban within your organization. Learning Objectives: Learn the Principles and Practices of the Kanban Method Experience the flow of a Kanban system Learn how to identify work item types and classes of service Utilize the Systems Thinking Approach to Introducing Kanban (STATIK) to understand your systems of work and how to design your initial Kanban system Learn the fundamentals of visual board design and card design Certificate issued: Standard certificate of completion only. This is part 1 of a 2-part credential certificate program for KMP Credential. Who can teach: Approved AKTs ONLY. Positioning and Target Group: This course is suited for those who want to acquire solid knowledge about the core of the Kanban method, and want to design or improve Kanban systems. This particularly includes but is not limited to: Project and Program Manager Team leads, Managers Development leads Business Analysts, Scrum Product Owners, ScrumMasters Team Members Prerequisites: Attendees are expected to have read “Kanban” by David J Anderson or “Kanban from the Inside” by Mike Burrows.